Cancellation and Refund Policy

Cancellation Policy


Policy Regarding Cancellation / NO SHOW / EARLY DEPARTURE :

In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows:

  • 120 Day & Prior to arrival – 5% of the tour/service cost (Just transaction charges or bank charges)
  • 119 days to 75 days prior to arrival - 10% of the tour/service cost.
  • 74 days to 40 days prior to arrival - 20% of the tour/service cost.
  • 39 days to 20 days prior to arrival - 25% of the tour/service cost.
  • 19 days to 08 days prior to arrival - 50% of the tour/service cost.
  • 07 days & less, prior to arrival or no show - NO REFUND.

Please Note:

  1. Irrespective of above mentioned cancellations slabs - in case of cancellation of tour / travel services after the booking is made with us - a minimum 10% service charges would be applicable.
  2. In case you cancel the trip after commencement refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund.
  3. In case of special train journey (like Palace on Wheels, Royal Rajasthan on Wheels, Deccan Odyssey, Golden Chariot, Indian Maharaja & Maharajas Express) - a separate cancellation policy is applicable (which would be advised as and when required).
  4. Please note that if booking for following period is/are cancelled, due to whatsoever reason, no refund would be made for said cancellation.
  5. High Peak Season bookings ( from 20th Dec to 15th Jan).
  6. Festival Period Bookings (Festivals like -Diwali, Duseera, Holi, Pushkar fair etc ).
  7. Long Weekends Bookings.

Refund:

In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy and hotels/resorts as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 - 4 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount. Also the amount of bank charges and tax charges will be deducted from the amount which is going to be refunded.

No Refund for Unutilized Services:

It is clearly understood that there shall be no refund or compensation whatsoever for unutilized services. This general rule applies to all kinds of non-utilization or under-utilization of tour services, whether of the whole or part of the tour and whether as a matter of your choice, or caused by your fault or compelled by circumstances such as ill-health, weather, external factors etc. As a consequence of the above rule, please note that no refund will be admissible in the following circumstances (amongst others).

There would be no refund if you fail to join the group at the commencement of the tour or join the group later or leave the group before culmination of the tour for any reasons whatsoever.

There will be no refund if you fail to or are unable to utilize any of the services on the tour like airline travel, hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc due to any reason whatsoever such as late reporting, ill-health etc.

Why My Wings & Travels?

  • Experienced:Our friendly Consultants travel regularly & offer first hand advice.
  • Easy: We coordinate your travel so flights, transfers & tours all connect smoothly.
  • Trusted: Hundreds of customers travel with us every week.